Our unique and beautifully crafted fine designer jewelry meets and exceeds most customers' expectations. However, in the event that you are not completely satisfied with your purchase, and providing it does not fall under the NO RETURN Category, you may return it for store credit within 14 days of receiving your order. Please note we DO NOT REFUND any item.
We do exchange Silver Jewelry with the following provisions:
We do not exchange:
All the above items are deemed to be special orders and made to order, and as such do not qualify for refund or exchange. Please take your time to order these items, and make sure that you have the correct sizes when ordering, particularly with Rings, please note that we work with American Ring sizing.
At Royal Order we pride ourselves in providing a level of service that matches the superior quality of design of our products. All of our products are delivered to the customer in a stylish Royal Order gift box including a Certificate of Authenticity.
Royal Order does on occasion make repairs where the customer has broken their jewelry, for an appropriate fee. Please note that the customer is always responsible for shipping fees both ways. In the unlikely event that there is a fault with any piece, Royal Order will happily repair, or replace the item and assume responsibility for shipping.